IT Service Management System (ITSMS) Course

TRAINING

Internal Auditor Training Course: ITSMS 20000-1

PARTICIPANTS RECEIVE:

ITSMS Slides including Exercises

ITSMS 20000-1 standard

Certificate of course completion

DURATION

2 DAYS

LEARNING OUTCOMES

By the end of the course you will be able to demonstrate:

Knowledge of the techniques & tools used in IT Service Management System (ITSMS).

Understand and prioritize the vulnerabilities and potential threats to an organization.

Plan, conduct, report and follow up an Information Technology Service Management system

Understand what all an ITSMS policy should contain.

Describe the key processes required for an IT Service Management System (SMS).

WHO SHOULD ATTEND?

Delegates who want knowledge to begin performing internal ITSMS audits

Those who need to understand the techniques & tools used in Information Security System

Risk, Information security, IT and Operations Managers and Consultants.

Those who want a thorough understanding of ITSMS 20000-1

IT Service Professionals

ITSMS Process Owners

COURSE CONTENT AND STRUCTURE

Course starts at 9:00 A.M. and ends approximately at 6:00 P.M. The course includes a series of presentations, Examples, Exercises involving group activities, Brain Storming, Case Studies, Readings and Sharing of Practical Experiences.

Maximum attendance 20 Delegates.

ELIGIBILITY?

No specific knowledge or experience is required.

COURSE FACILITATORS:

All course facilitators are highly qualified and experienced both in training and assessment of Business Continuity Management Systems. We strongly believe that the experience in Business Continuity Management Assessment and Training skills is a right combination to deliver a practical training course. They are selected on their ability to make ICMC courses practical, enjoyable and interactive.