Internal Auditor Training Course: ITSMS 20000-1
ITSMS Slides including Exercises
ITSMS 20000-1 standard
Certificate of course completion
By the end of the course you will be able to demonstrate:
Knowledge of the techniques & tools used in IT Service Management System (ITSMS).
Understand and prioritize the vulnerabilities and potential threats to an organization.
Plan, conduct, report and follow up an Information Technology Service Management system
Understand what all an ITSMS policy should contain.
Describe the key processes required for an IT Service Management System (SMS).
WHO SHOULD ATTEND?
Delegates who want knowledge to begin performing internal ITSMS audits
Those who need to understand the techniques & tools used in Information Security System
Risk, Information security, IT and Operations Managers and Consultants.
Those who want a thorough understanding of ITSMS 20000-1
IT Service Professionals
ITSMS Process Owners
COURSE CONTENT AND STRUCTURE
Course starts at 9:00 A.M. and ends approximately at 6:00 P.M. The course includes a series of presentations, Examples, Exercises involving group activities, Brain Storming, Case Studies, Readings and Sharing of Practical Experiences.
Maximum attendance 20 Delegates.
No specific knowledge or experience is required.
All course facilitators are highly qualified and experienced both in training and assessment of Business Continuity Management Systems. We strongly believe that the experience in Business Continuity Management Assessment and Training skills is a right combination to deliver a practical training course. They are selected on their ability to make ICMC courses practical, enjoyable and interactive.
The key content include:
Understanding of ITSMS best practice.
Designing, Planning and implementing your own ITSMS
Creating Business Continuity Policies, objectives and processes.
Range of application for a ITSMS
Performing an ITSMS Internal audit
Reporting the audit
Responsibilities of an auditor
orrective action and follow-up
HOW TO APPLY?
Please contact for registrations and further training details at firstname.lastname@example.org ; +91 9015167703 or email@example.com ; +91 9958995893.